📍 Headquarter: 3884 Biddie Lande, Drummond, Montana, United States
📞 Phone: +1 224-564-1822
📧 Email: [email protected]
1. Introduction
Thank you for shopping at ShopMerchStyle – your destination for exclusive merchandise inspired by iconic music bands, artists, and entertainment brands.
We pride ourselves on delivering high-quality, made-to-order products and providing exceptional customer experiences.
This Refund and Return Policy clearly explains the conditions under which refunds, returns, or exchanges are accepted.
2. Our Experience and Commitment to Quality
With years of experience in the music merchandise industry, we understand the importance of delivering products that meet fan expectations. Each item at ShopMerchStyle is crafted with care through a made-to-order process, ensuring exclusivity and quality.
Because of this custom approach, we enforce a strict, limited refund and return policy as outlined below.
3. Refund Policy
At ShopMerchStyle, we offer refunds only under the following circumstances:
✅ You received the wrong item (incorrect product, size, color, or design).
✅ The item was damaged during shipping.
✅ There is a manufacturing defect (e.g., print errors, tears).
If your situation meets these criteria, you are eligible for:
- A full refund,
- A replacement/resend, or
- An exchange,
depending on your preference.
❗ Non-Refundable Situations
We do not offer refunds in the following cases:
- Change of mind after ordering.
- Incorrect size selection by the customer (please refer to our size chart before purchasing).
- Slight color variation due to lighting, display settings, or printing processes.
- Delayed delivery caused by courier services, customs, or unforeseen circumstances beyond our control.
- Items marked as Final Sale.
4. Return and Exchange Policy
4.1. Conditions for Return or Exchange
You may request a return or exchange if:
- The product is wrong, defective, or damaged upon arrival.
- You contact us within 3 days of receiving the product.
- The item is unused, unwashed, and in its original condition with tags and packaging intact.
4.2. How to Initiate a Return or Exchange
- Email us at [email protected] within 3 days of delivery.
- Include the following in your email:
- Order number,
- A detailed description of the issue,
- Photos clearly showing the problem (wrong item, damage, defect).
- Our customer service team will review your request and respond within 48 hours.
4.3. Return Shipping
- If your return or exchange is approved, we will provide the return instructions and shipping address.
- Customers are responsible for return shipping costs unless the return is due to our mistake (wrong or defective item).
- Please use a trackable shipping service for any returns. We are not responsible for lost returns.
5. Refund Process and Timeline
Once we receive your return and confirm it meets our policy requirements:
- Refunds will be processed to your original payment method within 7-10 business days.
- If you opt for an exchange or resend, we will ship the new item within 5-7 business days after approving your return.
6. Important Notes Before You Order
- Size Accuracy: We provide detailed size charts for each product. Please measure carefully, as we do not refund or exchange for incorrect size selection.
- Color Disclaimer: Colors may appear slightly different on-screen compared to the actual product. Minor differences do not qualify for refunds or exchanges.
- Production Time: Each item is made-to-order. Production and delivery times are listed on each product page—please check before placing your order.
7. Contact Us
For any questions or assistance regarding your order, please contact our support team:
📍 Headquarter: 3884 Biddie Lande, Drummond, Montana, United States
📞 Phone: +1 224-564-1822
📧 Email: [email protected]
We are committed to ensuring your satisfaction and providing quick support for any issues that may arise.
8. Final Statement
By placing an order with ShopMerchStyle, you agree to this Refund and Return Policy.
We are dedicated to maintaining transparency and building long-term trust with our customers by offering clear, fair, and reasonable policies.